By placing an order with Morovu, you agree to the shipping terms outlined below.
Processing Time
1–3 Business Days
Standard Shipping
3–10 Business Days
Fast Shipping
1–7 Business Days
Order Processing
Orders are typically processed within
1–3 business days
after your order confirmation is received.
Business days do not include weekends or public holidays.
Once your order has shipped, you will receive a shipping confirmation
email containing your tracking information.
Estimated Delivery Time
Your estimated total delivery time consists of:
Processing Time + Shipping Time
Shipping estimates begin from the date your order is shipped,
rather than the date the order is placed.
Delivery times are estimates and may occasionally be affected by
customs clearance, local carrier delays, weather conditions,
incorrect addresses or other circumstances outside our control.
Orders are not normally processed or shipped on weekends or public holidays.
Shipping Rates
| Shipping Method |
Estimated Transit Time |
Shipping Cost |
| Standard Shipping |
3–10 business days |
$5.99 |
| Standard Shipping — Orders Over $59 |
3–10 business days |
Free |
| Fast Shipping — Orders Under $59 |
1–7 business days |
$12.00 |
| Fast Shipping — Orders Over $59 |
1–7 business days |
$6.00 |
| Fast Shipping — Orders Over $120 |
1–7 business days |
Free |
Available shipping methods and final shipping costs are displayed during checkout.
Free Shipping
Morovu offers
free Standard Shipping on orders over $59
to eligible delivery destinations.
Free Fast Shipping
may also be available on orders over $120.
Eligibility and available shipping services will be shown at checkout.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number.
Please allow up to 48 hours for tracking information
to become active after shipment.
Track Your Order
→
Can I Change My Order?
We begin processing orders quickly to help ensure timely delivery.
If you need to make a change, please contact us as soon as possible.
We will do our best to assist you, but once an order has entered
processing or shipment, changes may no longer be possible.
Email:
service@morovu.com
Can I Cancel My Order?
If you wish to cancel your order, please contact us within
24 hours of placing the order.
If your order has not yet been processed or shipped, we may be able
to cancel the order and issue a full refund.
Once your order has entered fulfillment or has already shipped,
cancellation may no longer be possible.
Incorrect Shipping Address
Please carefully review your shipping address before completing your order.
If you notice an incorrect or incomplete address after placing your order,
please contact Morovu as soon as possible.
We will try to update your address before shipment. However, once an
order has been dispatched, we may no longer be able to change the
delivery address.
Morovu is not responsible for delivery issues caused by incorrect or
incomplete shipping information provided by the customer.
Delayed Orders
Most orders arrive within the estimated delivery window, but delays may occasionally occur.
Possible causes include:
- Customs clearance
- Local carrier delays
- Severe weather
- Holiday shipping volumes
- Incorrect or incomplete address information
- Transportation disruptions
If your shipment appears significantly delayed, please contact us and
we will help you review its current status.
Will My Items Arrive Together?
We try to ship complete orders whenever possible.
However, depending on product availability or warehouse location,
some orders may be shipped in multiple packages.
If your order is split into several shipments, you may receive
multiple tracking numbers and the packages may arrive on different days.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes,
VAT, handling fees or other charges imposed by the destination country.
Unless otherwise stated at checkout, any applicable customs charges
are the responsibility of the recipient.
Morovu does not control customs fees and cannot predict how much may be charged.
Customs regulations vary by country. We recommend checking with your
local customs authority if you require additional information.
Returns
If you would like to return your order, please contact us within
30 days of receiving your item.
Returns are subject to the terms of our Refund Policy.
Please contact us before sending any item back so we can provide the
appropriate return instructions.
Damaged Items
We carefully package every order to help protect your products during transportation.
If an item arrives damaged, please contact us as soon as possible and provide:
- Your order number
- A clear photo or video showing the damage
- A brief description of the issue
After reviewing the information, we will provide an appropriate solution,
which may include a replacement or another resolution depending on the circumstances.
Lost or Missing Packages
If tracking shows that your package has been delivered but you cannot
locate it, we recommend first:
- Checking around your delivery location
- Asking household members or neighbors
- Checking with your local carrier
If you still cannot locate your package, please contact us and we will
assist you in reviewing the shipment.