Warranty Policy

1. Warranty Eligibility and Duration

Because MOROVU offers different types of merchandise, we do not provide one blanket warranty period for every product. A product is covered by a voluntary written warranty only when the product page, packaging, product documentation, or written order information expressly states that a MOROVU or manufacturer warranty applies.

The stated warranty period and product-specific terms control. Unless those terms say otherwise, the applicable warranty period begins on the date the product is delivered.

If no written warranty is stated for a product, MOROVU does not offer an additional voluntary written warranty for that product. This does not limit any implied warranty, statutory protection, or consumer right that applies under law.

2. What an Eligible Limited Warranty May Cover

Subject to the applicable product-specific terms, an eligible limited warranty may cover:

• Manufacturing defects in materials or workmanship
• Functional failure arising during normal household use
• Electrical, charging, button, control, or motor failure caused by a covered product defect
• Missing or failed components that are necessary for ordinary operation
• Other defects expressly identified in the product-specific warranty

3. What a Limited Warranty Does Not Cover

Unless the product-specific warranty says otherwise, coverage does not include:

• Accidental damage, dropping, impact, crushing, misuse, abuse, or improper handling
• Water, moisture, heat, cold, sunlight, or weather exposure outside the product’s stated specifications
• Improper installation, assembly, maintenance, storage, cleaning, or failure to follow instructions
• Unauthorized modification, repair, alteration, or disassembly
• Damage caused by incompatible power supplies, batteries, chargers, accessories, chemicals, or replacement parts
• Commercial, rental, or other use beyond the product’s stated intended purpose
• Normal wear and tear, fading, scratches, cosmetic changes, or gradual deterioration that does not affect normal function
• Consumable or replaceable items such as filters, pads, brushes, covers, blades, batteries, bulbs, adhesives, or similar parts unless expressly covered
• Loss, theft, neglect, pests, accidents, or damage caused by another person, animal, or external event
• Damage during a return shipment not arranged or authorized by MOROVU

4. Delivery Damage and Incorrect Orders

Warranty coverage is separate from return and delivery claims. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 calendar days after delivery so we can review the problem promptly.

Delivery and return issues are also governed by our Return & Refund Policy. The 7-day reporting request does not limit a mandatory consumer right or remedy that cannot lawfully be restricted.

5. Before Requesting Warranty Service

Before submitting a claim, review the product instructions, confirm that the product is assembled or connected correctly, check batteries or power connections where applicable, clean and maintain the product as directed, and try any reasonable troubleshooting steps listed on the product page or manual.

Contact MOROVU support if you are unsure how to troubleshoot safely. Do not disassemble or attempt an unsafe repair.

6. How to Request Warranty Support

Email morovu@support.com and include:

• Your full name
• Your order number
• The email address used at checkout
• The product name and, if available, model number
• A clear description of the problem and when it began
• Clear photographs or video showing the product and issue
• Any troubleshooting steps already attempted

Wait for written instructions before returning a product. Items sent without authorization or to an unapproved address may be delayed or may not be received.

7. Warranty Review Process

We normally complete the initial review of a claim containing all requested information within 3 business days. Complex cases, supplier verification, additional troubleshooting, or physical inspection may take longer.

We may request additional information, photographs, video, troubleshooting, proof of purchase, serial or model information, or return of the product. Submitting a claim does not automatically mean the claim is covered.

8. Available Warranty Remedies

If a claim qualifies, the remedy will depend on the product-specific warranty, the nature of the defect, product availability, and applicable law. A remedy may include troubleshooting, a replacement component, repair, replacement product, refund, or another appropriate solution.

A replacement may be new, refurbished, or functionally equivalent when permitted by the applicable warranty and law. If the same model is unavailable, we may offer a reasonably comparable product or another lawful remedy.

Unless the applicable warranty or law states otherwise, a repair or replacement does not restart the original warranty period; coverage continues for the remainder of the original period.

9. Return Shipping for Warranty Claims

We may require return of the product before approving or completing warranty service. Follow the return address and packaging instructions provided by MOROVU support; do not use the address on the original shipping label unless we instruct you to do so.

If the issue is confirmed to be covered, we will provide a prepaid return label or reimburse reasonable authorized return shipping where required by the applicable warranty or law. Shipping arrangements for claims that are not covered will be communicated before a return is authorized.

10. Proof of Purchase and Sales Channels

MOROVU warranty support is available for eligible products purchased directly from MOROVU or through a sales channel that MOROVU identifies as authorized. We may request an order number, receipt, or other reasonable proof of purchase.

Products purchased from an unauthorized third party may need to be handled through that seller or the applicable manufacturer, without limiting rights available under law.

11. Manufacturer Warranties

Some products may be covered by a separate manufacturer warranty. When applicable, the manufacturer’s warranty terms, duration, exclusions, and claim instructions control that warranty.

MOROVU may help you locate the manufacturer’s information or submit a claim, but the manufacturer may be responsible for reviewing and providing the remedy.

12. Consumer Rights

Any written warranty described in this policy is provided in addition to rights and remedies available under applicable law. Nothing in this policy excludes, limits, or shortens an implied warranty, statutory warranty, product-liability obligation, or consumer right that cannot lawfully be excluded or limited. Rights may vary by state.

13. Contact Us

For warranty questions or support, contact MOROVU and include your order number.