Return & Refund Policy

1. 7-Day No-Reason Return Window

MOROVU accepts eligible no-reason return requests submitted within 7 calendar days after delivery. The delivery date shown by the carrier is generally used to calculate the return period.

A return request sent after the 7-day period may be declined unless the product is covered by a separate warranty, arrives damaged or non-conforming, or applicable law provides a longer right or remedy.

2. Return Eligibility

To qualify for a no-reason return:

• The return request must be submitted within 7 calendar days after delivery.
• The item must be unused, unwashed, unaltered, and in a condition suitable for resale.
• The item may be opened only as reasonably necessary to inspect it and must not show use beyond inspection.
• All original parts, accessories, manuals, labels, tags, gifts, and packaging must be included where reasonably available.
• The item must not be damaged, contaminated, modified, repaired, or improperly assembled by the customer.
• The return must follow the authorization, packing, tracking, and return-address instructions provided by MOROVU support.

3. Non-Returnable Items

Unless defective, damaged, incorrect, or otherwise required by law, the following products are not eligible for a no-reason return:

• Opened personal-care, hygiene, grooming, beauty, or intimate-use products
• Perishable, consumable, or single-use products
• Custom-made, personalized, engraved, or made-to-order products
• Products with broken hygiene seals, safety seals, or tamper-evident packaging
• Gift cards, digital products, downloadable content, or services already performed
• Clearance or final-sale items clearly identified as non-returnable before purchase
• Products damaged through misuse, improper care, unauthorized repair, modification, accident, or normal wear
• Items missing essential parts or returned in an unsafe, unsanitary, or materially altered condition

4. Before Requesting a Return

Some concerns may be resolved through setup, assembly guidance, troubleshooting, cleaning, battery or charging checks, or replacement of a missing component. You are welcome to contact us for help before starting a return.

Requesting assistance does not remove your right to submit an eligible no-reason return within the 7-day period.

5. How to Request a Return

Email morovu@support.com within 7 calendar days after delivery. Use the subject line Return Request – Order #[order number].

Include:

• Your full name and order number
• The email address used at checkout
• The product you wish to return
• Confirmation that the product is unused and complete
• Photos or video if the item is damaged, defective, incomplete, or incorrect

Our support team normally responds within 2 business days. If the request is eligible, we will provide return authorization, packing instructions, and the correct return address.

After receiving authorization, ship the return within 7 calendar days and send the tracking number to our support team. Do not return the item to the address on the original shipping label unless we instruct you to do so.

6. Return Shipping and Fees

For a no-reason, change-of-mind, preference-related, size, color, or other non-defective return, the customer is responsible for return shipping.

If an item is confirmed to have arrived damaged, defective, incomplete, or incorrect, MOROVU will provide a prepaid return label or reimburse a reasonable authorized return shipping cost where appropriate.

MOROVU does not charge a restocking fee for eligible returns.

Use a trackable shipping service and keep the receipt until the refund is complete. We are not responsible for a customer-arranged return package before it reaches the authorized returns facility, except where applicable law provides otherwise.

7. Damaged, Defective, Incomplete, or Incorrect Items

Contact us within 7 calendar days after delivery if your item arrives damaged, defective, incomplete, or different from what you ordered. Include the order number and clear photographs or video of the product, packaging, shipping label, and issue.

After review, we may offer troubleshooting, a missing component, repair, replacement, prepaid return, refund, or another appropriate remedy. This reporting period does not limit a mandatory consumer right or product warranty that applies for a longer period.

8. Exchanges and Replacements

Direct exchanges are subject to inventory availability. For a no-reason return, we may ask you to return the original product for a refund and place a new order for the preferred item.

If a product is confirmed damaged, defective, incomplete, or incorrect, we may offer a replacement or another appropriate remedy after verification.

9. Refund Processing

After the return is delivered to the authorized facility, we will inspect it and normally complete the return review within 7 business days. We will email you if the return is approved, declined, or requires additional information.

Approved refunds are issued to the original payment method. A bank, card issuer, or payment provider may require additional time to post the refund.

Eligible refunds generally include the approved product price and applicable taxes. Original expedited shipping charges and other optional delivery fees are not refundable for no-reason returns. When an item is confirmed damaged, defective, incomplete, or incorrect, eligible original shipping charges will also be refunded where appropriate.

We will not substitute store credit for a required monetary refund unless you expressly agree and applicable law permits it.

10. Order Cancellations and Changes

Contact us as soon as possible to request a cancellation or change. We cannot guarantee changes after an order has entered processing or has been transferred to the carrier.

Once an order has shipped, it cannot be canceled, but an eligible return may be requested after delivery under this policy.

If MOROVU cannot ship within the promised time, we will provide the delay notice, cancellation option, consent request, and refund required by applicable law.

11. Late or Missing Refunds

If you received a refund confirmation but do not see the funds, check your payment account and contact your bank, card issuer, or payment provider because posting times vary.

If the expected posting period has passed, email morovu@support.com with your order number and refund confirmation.

12. Consumer Rights

This policy provides MOROVU’s voluntary return terms and does not exclude, reduce, or replace any statutory warranty, implied warranty, product-liability right, chargeback right, or other consumer remedy that cannot lawfully be limited. Rights may vary by state.

13. Contact Us

For returns, cancellations, replacements, or refunds, contact MOROVU support.