Shipping Policy

1. Shipping Destinations

We currently ship to eligible addresses within the United States.

Service to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, remote locations, and P.O. Boxes may be limited or unavailable for certain products or carriers. Available shipping options will be shown at checkout after you enter your delivery address.

International shipping is not currently offered unless an international destination and shipping method are specifically available at checkout.

2. Order Processing

Orders are generally processed within 1–3 business days after payment authorization. Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time is separate from delivery time. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.

High order volume, payment verification, incomplete address information, product availability, or other operational issues may require additional processing time. If we need more information to process your order, we will contact you using the details provided at checkout.

3. Shipping Rates

Standard shipping is free on eligible U.S. orders, unless a different charge is clearly displayed at checkout.

If expedited or other optional delivery services are available, their cost and estimated delivery time will be shown before payment. Any shipping charge confirmed at checkout applies to that order.

4. Estimated Delivery Time

After processing and dispatch, standard delivery within the United States is generally estimated to take 7–15 business days.

Delivery estimates begin when the order is shipped, not when the order is placed. They are estimates rather than guarantees unless we expressly state otherwise.

Delivery to Alaska, Hawaii, Puerto Rico, U.S. territories, military addresses, remote locations, and P.O. Boxes may take longer. Carrier congestion, severe weather, public holidays, supply interruptions, and other circumstances outside our reasonable control may also affect delivery.

5. Tracking and Separate Packages

When tracking is available, we will send a shipping confirmation to the email address or phone number associated with your order. Tracking information may take 24–72 hours after dispatch to display its first carrier update.

Orders containing multiple products may be fulfilled from different locations and shipped in separate packages. Packages from the same order may arrive on different days. When available, separate tracking details will be provided for each shipment.

6. Address Accuracy and Changes

You are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, building, or access information where applicable.

If you notice an error, contact us as soon as possible. We will make a reasonable effort to update the address, but we cannot guarantee changes after an order has entered processing or has been transferred to the carrier.

If a package is returned because of an incorrect, incomplete, refused, or undeliverable address, contact us for assistance. Additional shipping charges may apply to reship an order when permitted by law and disclosed to you in advance.

7. Shipping Delays and Unavailable Items

If we learn that we cannot ship within the time stated at purchase, we will contact you with an updated shipping date and any option to consent to the delay, cancel the affected item, or receive a refund required by applicable law.

If we determine that an item cannot be fulfilled, we may cancel the affected item and issue a refund to the original payment method. If only part of an order can be shipped, we will provide the appropriate refund for the unshipped item and any related charge as required by law.

We will not replace a required refund with store credit unless you expressly agree and applicable law permits it.

8. Delivered, Missing, or Lost Packages

If tracking shows “delivered” but you cannot locate the package, please:

1. Check the mailbox, porch, side entrance, garage, parcel locker, and other safe delivery areas.
2. Ask household members, neighbors, reception staff, or building management.
3. Confirm that the shipping address on the order is correct.
4. Allow up to 48 hours, because some carriers record delivery before final drop-off.
5. Contact the carrier and then MOROVU support if the package is still missing.

We will review the tracking record and available delivery information and will provide any replacement, refund, claim assistance, or other remedy required by applicable law and the circumstances.

9. Damaged, Defective, Incomplete, or Incorrect Orders

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 calendar days after delivery.

Please include your order number, a description of the issue, clear photographs or video of the product, the outer packaging, and the shipping label. Keep the product and packaging until we provide instructions.

After reviewing the issue, we may provide a missing component, replacement, repair, prepaid return option, or refund as appropriate. This 7-day reporting request does not limit any mandatory consumer right or remedy that cannot lawfully be restricted.

10. Order Cancellations

To request a cancellation, contact us as soon as possible. We cannot guarantee cancellation after processing or shipment has begun.

If the order has already shipped, it will be handled under our Return & Refund Policy. If we approve a cancellation before shipment, the refund will be issued to the original payment method.